Thursday, October 09, 2008

Unable to remote desktop in Windows Server 2003 SP2 x64

After googling for some time, i couldnt find any source that help to solve this mystery. Here goes:

Symptom
Remote desktop to Win2003 using Administrator suddenly failed with error message shown in the print screen beside. 

Diagnosis
Suspected the OS undergone SP upgrade from Auto Windows Update recently. Check group policy and remote desktop group all correct. Update the Terminal Service Client 6.0 based on http://support.microsoft.com/kb/925876 but to no avail.

Resolution
Disable remote desktop in System Property. Then goto Add/Remove Program, Windows Component, found "Terminal Server" is installed. According to Windows help doc, remote desktop using Administrator dont actually requires this component. Thus, the trick is remove the component and enable back remote desktop. After which, remote desktop back to normal.